KPIs (Key Performance Indicators) are indicators that allow you to measure the performance and / or results of an activity.
Selecting the right KPIs allows managers to make intelligent business decisions, and their measurement is useful for understanding whether the strategy is functional or not.
What are the mistakes made in measuring metrics?
- Do not relate the KPIs to each other
- Neglect the process that leads to the result
- Stop at vanity metrics
- Establish KPIs that depend on external factors
- Create reports without acting
What are the metrics you use the most?